Responsible Gaming

Gamble for entertainment

Gambling outcomes are based on chance. No strategy, pattern, system or previous result can guarantee a win. You should only gamble with money you can afford to lose and should never treat gambling as a source of income. Losses cannot be chased, and a winning session does not mean that future results will be favourable.

Before you play, consider whether gambling is suitable for your circumstances. Your decision should take account of your income, regular expenses, debts, savings goals, family responsibilities and general wellbeing. Do not use money set aside for rent, bills, food, education, medical care or other essential needs.

Only people who meet the applicable legal age and eligibility requirements should gamble. Do not allow anyone else to use your account, including children or other people who may be vulnerable to gambling harm. Keep your login details private and contact the casino if you believe another person has accessed your account.

Set boundaries before you start

• Decide how much time and money you are prepared to spend before opening a game.
• Set a personal spending limit that fits comfortably within your budget.
• Avoid gambling when you are upset, stressed, tired, intoxicated or trying to recover losses.
• Take regular breaks and avoid playing for longer than you originally planned.
• Keep gambling separate from essential household spending and other financial commitments.
• Review your gambling activity regularly rather than relying on memory.

Tools to help you stay in control

Depending on the account and services available, online gambling platforms may provide tools that help players manage their activity. These can include deposit limits, loss limits, wagering limits, session reminders, reality checks, cooling-off periods and temporary account breaks. The available options, conditions and settings may vary, so review the relevant information before selecting a tool.

Use limits before problems develop

A limit is most useful when it is chosen in advance and treated as a firm boundary. Consider setting a daily, weekly or monthly limit that reflects your personal budget. A limit should not be increased simply because you have lost money or want to continue playing. If you find that you are repeatedly changing limits, making exceptions or attempting to work around them, stop gambling and seek assistance.

Take a break or self-exclude

If you feel that gambling is becoming difficult to control, consider taking a break from your account. A cooling-off period can provide time to review your activity and decide what support may be appropriate. Self-exclusion is a stronger option that prevents or restricts access to gambling services for a chosen period or until further action is taken, subject to the applicable process and terms.

To ask about available account restrictions, contact the casino through the support channel provided on the website. Be clear about the type of restriction you want. If you request account closure or self-exclusion, do not continue using other accounts or create a new account to avoid the restriction. Account tools are designed to assist with control, but they should be used together with personal budgeting and professional support where needed.

Keep track of your activity

Check your deposits, withdrawals, bets and time spent playing. Looking at this information can help you understand your actual behaviour rather than relying on how a session felt. If the amount of time or money is higher than expected, treat that as a reason to pause and reassess. Do not rely on gambling records to decide whether you are winning overall; results can change and previous outcomes do not predict future outcomes.

Recognising gambling harm

Gambling harm can develop gradually. Some people may not recognise a problem until it has affected their finances, work, study, health or relationships. You do not need to wait for a serious consequence before asking for help. Speaking with someone early can make it easier to regain control.

Possible warning signs

• Spending more time or money gambling than you intended.
• Thinking about gambling frequently or feeling restless when you cannot play.
• Trying to win back money that has been lost.
• Increasing the amount of money used to achieve the same excitement.
• Borrowing money, selling possessions or using credit to gamble.
• Hiding gambling activity, deposits, losses or account statements from others.
• Missing work, study, appointments or social commitments because of gambling.
• Feeling anxious, guilty, irritable, hopeless or distressed after gambling.
• Arguing with family or friends about gambling or financial issues.
• Continuing to gamble despite negative effects on your health, finances or relationships.

If any of these signs apply to you, pause your gambling and consider speaking with a qualified counsellor or another trusted support person. Do not try to solve gambling-related debt by gambling more. A financial counsellor can help you understand your options, while a health professional can assist with stress, anxiety, depression or other concerns that may be connected with gambling.

Protect yourself financially

Consider practical steps such as removing saved payment methods, separating gambling funds from household funds, asking a trusted person to help manage finances, reviewing bank alerts and making a realistic budget. These steps may reduce immediate access to gambling money while you arrange further support. If you are helping a family member or friend, approach the conversation calmly, focus on the effects of gambling and encourage professional assistance rather than blame.

Getting help and our approach

Support is available in Australia for people affected by gambling, as well as for partners, family members and friends. You can speak with a qualified gambling counsellor, your general practitioner, a mental health professional, a financial counsellor or a recognised Australian gambling support service. These services can provide confidential guidance, practical assistance and information about treatment, budgeting and self-exclusion options.

If gambling has contributed to immediate danger, severe distress, threats, violence or thoughts of self-harm, seek urgent help through the appropriate emergency or crisis service in your location. If you are concerned about someone else, do not manage an immediate safety risk alone. Contact emergency assistance or a qualified professional.

How Rich Papa Casino can assist

Rich Papa Casino can provide information about the responsible gaming features and account controls available through the website. Our support team may also be able to explain the process for requesting a break, account restriction, account closure or self-exclusion. We cannot remove the personal risks associated with gambling, and no account tool replaces independent support or professional advice.

We may take steps to support safer gambling, which can include providing information, reviewing account activity where appropriate, applying account restrictions or requesting information to help protect the account holder. Any action will be handled in line with applicable requirements and the relevant terms of use. We may also need to verify account ownership and identity before processing certain requests.

Important reminders

1. Gambling is a form of entertainment and involves the risk of losing money.
2. Set a budget and time boundary before you play, and follow it.
3. Never chase losses or gamble with money needed for essentials.
4. Do not gamble under another person’s name or allow another person to use your account.
5. Use available limits, breaks or self-exclusion if gambling is becoming difficult to control.
6. Ask for help early; you do not need to wait until gambling causes serious harm.
7. Read the applicable terms and responsible gaming information before using the service.